Terms of Service
Effective date: January 1, 2025
1. Acceptance of Terms
By accessing or using ReplyRabbit ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including account owners, team members, and visitors.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter a binding agreement. If you use the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised access. We are not liable for losses caused by unauthorised use of your account.
4. Subscriptions, Billing and Cancellation
ReplyRabbit is a subscription-based service billed monthly or annually. By providing payment information, you authorise us to charge your payment method on a recurring basis. All fees are non-refundable except as required by law. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We reserve the right to change pricing with 30 days' notice.
5. Acceptable Use
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You must not use the Service to send spam, harass individuals, violate third-party rights, distribute malware, or engage in any activity that disrupts or interferes with the Service.
6. Prohibited Conduct
- Transmitting unsolicited commercial communications (spam)
- Impersonating any person or entity
- Attempting to gain unauthorised access to systems or data
- Reverse engineering or attempting to extract source code
- Using the Service to store or transmit infringing, offensive, or illegal content
- Reselling or sublicensing the Service without written permission
7. Intellectual Property
ReplyRabbit and its licensors retain all rights, title, and interest in the Service, including all software, trademarks, and content. These Terms do not grant you any ownership rights. You retain ownership of your own content submitted through the Service.
8. User Content
By submitting content (messages, knowledge base documents, data) to the Service, you grant ReplyRabbit a non-exclusive, worldwide licence to host, process, and transmit that content solely to provide the Service. You represent that you have the rights to submit such content and that it does not violate any third-party rights.
9. Data Processing
Your use of the Service involves the processing of customer messages and personal data. You are responsible for ensuring you have the appropriate legal basis to process such data. ReplyRabbit acts as a data processor on your behalf for data you input into the Service. See our Privacy Policy for details.
10. Third-Party Integrations
The Service integrates with third-party platforms (Instagram, WhatsApp, Shopify, etc.). Your use of those integrations is also subject to the respective third-party terms of service. ReplyRabbit is not responsible for third-party platform availability or changes.
11. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
12. Limitation of Liability
To the maximum extent permitted by law, ReplyRabbit and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from your use of the Service. Our total aggregate liability shall not exceed the amounts paid by you to ReplyRabbit in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless ReplyRabbit and its officers, directors, and employees from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the Service, your content, or your violation of these Terms.
14. Termination
We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms. You may terminate your account by cancelling your subscription. Upon termination, your right to use the Service ceases immediately.
15. Governing Law
These Terms are governed by the laws of Singapore, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the courts located in Singapore for any disputes arising from these Terms.
16. Dispute Resolution
Before initiating any legal action, you agree to first contact us at [email protected] and attempt to resolve the dispute in good faith. If a resolution cannot be reached within 30 days, either party may pursue legal remedies.
17. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or by prominent notice on the Service. Continued use of the Service after changes take effect constitutes your acceptance of the new Terms.
18. Contact
Questions about these Terms? Contact us at [email protected].