For Customer Support
Monitor response times, trigger AI, and auto-assign chats to deliver exceptional service through every support channel.
Marketplace Health Monitoring
Protect your health score on Shopee, Lazada, and TikTok Shop. Ensure faster resolution times and higher customer satisfaction metrics.
Smart Chat Routing
Automatically categorize and route every customer inquire to the right expert at the right time, minimizing wait times.
AI First Line of Defense
ReplyRabbit AI handles routine FAQs and troubleshooting, freeing your agents to focus on cases that truly require human touch.
Contextual Customer Data
Empower your team with deep historical context. Access interaction history, purchases, and key details in one view.