Empathic AI CX agents
designed for commerce
ReplyRabbit combines the best of human empathy and AI
agents to elevate your brand.
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The commerce agent your CX team was missing
- ✧ Connects to your helpdesk, commerce stack, and customer data
- ✧ Runs commerce-specific workflows with deep domain expertise
- ✧ Plug and play, platform agnostic
Brands using ReplyRabbit automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
The agentic commerce platform
Automate with complex commerce playbooks
Build sophisticated AI response strategies in minutes. ReplyRabbit Playbooks allow you to define granular logic for handling product questions, discounts, and inventory status.
Unified multichannel inbox for all interactions
Manage Instagram, WhatsApp, and Zendesk conversations in one place. ReplyRabbit centralizes your customer data to ensure every response is contextual and personalized.
Automate post-purchase complex workflows
From "where's my order?" to returns, ReplyRabbit handles it all—product enquiries, updating addresses, issuing refunds, and sending replacements.
Seamless transitions with contextual handoffs
When AI needs a human, handoffs are seamless. Every transition includes a detailed AI summary, ensuring your team has the full context from the start.
